Home

FAQ

Getting started

I need to get started with CyVerse.

Data

I need more space (storage) in the Data Store.

Please submit a Request for Data Allocation Increase form.

I need to store, manage, or process image data.

Check out BisQue, CyVerse's image management and analysis platform.

I need to share data.

For more information on sharing data, see Manage Data and Using the Data Store. Also see the FAQ on the wiki for requesting and using DOIs. If you need additional help, search the Ask forum and post your question (for more information on using Ask, see Ask CyVerse.

I need help with science.

If you need help, search the Ask forum and post your question (for more information on using Ask, see Ask CyVerse). You also can request community support or extended collaborative support.

I need to publish a large set of public data.

If you need assistance transferring a large dataset to CyVerse, please contact CyVerse Support (support@cyverse.org). For more information on our policies, see CyVerse's Collaboration Policy and Data Management Policy. For more information on using data at CyVerse, see Manage Data.

What public datasets are in CyVerse?

CyVerse provides web access to its public datasets. Because the CyVerse Data Store underlies all CyVerse services, the public datasets may also be accessed through the Discovery Environment, Atmosphere, the Science APIs and iCommands. For more information on using data at CyVerse, see Manage Data and Using the Data Store. You also can download public datasets without a user account; see Downloading Data Files Without a User Account on the CyVerse wiki.

Tools and platforms

What apps and workflows are in CyVerse?

CyVerse has numerous apps and workflows in the Discovery Environment. For the list of applications available in the DE, see the List of Applications. Most apps in the DE have user manuals to help give you a jump-start on using the app. You also can view the list of tutorials for helping you learn a complicated workflow or how to use an app in the DE or Atmosphere.

I need help using CyVerse's tools and resources from within my program.

See the information about our Science APIs and, if necessary, post a question on Ask to receive assistance. You also can request community support or extended collaborative support, or contact Support (support@cyverse.org).

I need to make my app available for other people to use.

You can create a new app interface in the DE and share it with other users. You also can use command-line tools, which do not require high performance computing resources; see Sharing Data from the Command Line.

I need help with a bioinformatics tool or workflow.

Please search Ask, CyVerse's community forum, for the answer. If it's not there yet, then Ask. You also can request community support or extended collaborative support.

I need to analyze genomic or transcriptomic data.

CyVerse has numerous tools in the DE to support genome and transcriptome research:

I need help scaling my bioinformatics platform.

Please read the descriptions of the Powered by CyVerse and Extended Collaborative Support programs to determine which suits your needs.

I have discovered a bug in CyVerse's tools and services.

Email CyVerse Support (support@cyverse.org) with a clear description of the problem; include a screen shot if possible.

I need a new feature in one of CyVerse's tools or services.

Describe what you need either using the Feedback buttons in the appropriate platform (e.g., Discovery Environment, Atmosphere, BisQue) or request the feature through Ask, CyVerse's community forum.

I want to use a proprietary software with CyVerse's tools or services.

You may install propriety software for which you have a license on Atmosphere Images and DE Apps. You cannot make the image or app public.

Project support

Is CyVerse infrastructure open access?

Yes, some. Anyone can retrieve publicly available datasets. However, you must register for an account to upload data and run analyses. All CyVerse code is open source and can be found on GitHub.

I need a letter of support for my grant proposal.

For a letter of support, email 411@cyverse.org describing what you need (e.g., storage, computing power, expertise).

I need help with a large project.

For information on extended collaborative support, see Collaborate to access the form, and then describe your needs and project on the form.

I need help refactoring my code so it will scale.

For information on extended collaborative support, see Collaborate to access the form, and then describe your needs on the form.

I want to use CyVerse in my course.

We offer several ways to use CyVerse in your courses:

  • The CyVerse Academy serves as a platform to support faculty in utilizing CyVerse cyberinfrastructure components in their teaching. We currently envision CyVerse Academy to consist of three major sections: Curriculum Exchange, Student Projects, and Faculty Folios.
  • DNA Subway is especially useful for teaching about gene concepts, phylogenetics, DNA barcoding and RNA-Seq.
  • Atmosphere is a good platform for putting together the software tools necessary to teach an informatics course or segement of a course. For example, the xGDBvm-beta v1.03 Atmosphere image was developed by Dr. Volker Brendel for use in his course at Indiana University, Bloomington, and the MolecularEvolution2013 image was developed for a workshop.